• The College’s level of Overall Satisfaction remains above the sector average, although the gap has narrowed. The College had a lower percentage of overall satisfaction than the Russell Group average and the College has fallen in the sector rankings.
  • In 2012, the College improved its percentage of satisfaction in all six question categories also surveyed in 2011 and improved its rank order compared with the sector in four of these.
  • Since NSS 2011 the College improved its percentage satisfaction and rank in the sector for assessment and feedback by 8 percentage points and 20 places.
  • The College performed better than the Russell Group average for overall satisfaction in seven subjects.

Imperial had 1,535 students respond to the survey, a response rate of 71%. This compares to Imperial's response rate of 64% in 2011.

Graph 1 (below) shows the percentage of students answering "mostly agree" or "definitely agree" in the 2012 survey. Imperial's results are compared to the Higher Education Sector Average and Russell Group Average. These results have been aggregated up to question category level. 

NSS 2012 Graph 1 - Percentage satisfaction by question category
Graph 1: Overall percentage of students answering "mostly agree" or "definitely agree" to the 23 NSS questions, aggregated to category level. Source: Unistats

Graph 2 (below) shows, for each College subject, the percentage of students answering "mostly agree" or "definitely agree" to NSS Q22, "Overall I am satisfied with the quality of my course." Imperial's results are compared to the Russell Group and Sector averages. Imperial has a higher level of satisfaction than both Russell Group and Sector averages in seven subjects, and a lower level than both in six subjects. 

NSS 2012 Graph 2 - Percentage satisfaction by subject
Graph 2: Percentage of students answering "mostly agree" or "definitely agree" to Q22 "Overall I am satisfied with the quality of my course," broken down by the subject area of each student. Source: Unistats