The 2011 National Student Survey outcomes were made publically available on 17 August 2011. Imperial had 1,257 students respond to the survey, a response rate of 64%.  This compares to Imperial's response rate of 58% in 2010.

Graph 1 (below) shows the percentage of students answering "mostly agree" or "definitely agree" to the questions in each of the categories.  Imperial's results are compared to the Sector Average and Russell Group Average.  These results have been aggregated up to question category level.

NSS 2011 Percentage satisfaction by question category chart
Graph 1: Overall percentage of students answering "mostly agree" or "definitely agree" to the 22 NSS questions, aggregated to category level. Source: Unistats

Graph 2 (below) shows, for each College subject, the percentage of students answering "mostly agree" or "definitely agree" to NSS Q22, "Overall I am satisfied with the quality of my course."  Imperial's results are compared to the Russell Group and Sector averages.  Imperial has a higher level of satisfaction than both Russell Group and Sector averages in six subjects, and a lower level than both in seven subjects.  The College has a higher level than the Sector but lower than the Russell Group average in three subjects.

Overall satisfaction in NSS 2011 graph
Graph 2: Percentage of students answering "mostly agree" or "definitely agree" to Q22 "Overall I am satisfied with the quality of my course," broken down by the subject area of each student. Source: Unistats

Table 1 (below) shows the percentage of students for the College in 2010 and in 2011 answering "mostly agree" or "definitely agree" to each of the 22 NSS questions, compared to the Sector Average.  The College has a higher percentage satisfaction in 2011 than in 2010 for nine of the 22 NSS questions, and the same percentage satisfaction in 2011 as in 2010 for six of the 22 NSS questions.  The College has a lower percentage satisfaction in 2011 than in 2010 for seven of the 22 NSS questions. In 2011, the College has a higher percentage satisfaction than the sector average for nine of the 22 questions, and the same percentage satisfaction than the sector for one of the 22 NSS questions. The College has a lower percentage satisfaction than the sector average for 12 of the 22 NSS questions.

NSS questionImperial 2010 % SatisfiedImperial 2011 % SatisfiedSector 2011 % SatisfiedDifference Imperial vs. Sector 2011
 Teaching  84  83  85  -2%
 1. Staff are good at explaining things  86  86  88  -2%
 2. Staff have made the subject interesting  78  76  81  -5%
 3. Staff are enthusiastic about what they are teaching  83  82  85  -3%
 4. The course is intellectually stimulating  88  89  84  +5%
Assessment and Feedback  52  54  66  -14%
 5. The criteria used in marking have been clear in advance  62  59  72  -13%
 6. Assessment arrangements and marking have been fair  71  68  73  -5%
 7. Feedback on my work has been prompt  43  52  61  -9%
 8. I have received detailed comments on my work  39  46  64  -18%
 9. Feedback on my work has helped me clarify things I did not understand  43  46  59  -13%
 Academic Support  70  73  77  -4%
 10. I have received sufficient advice and support with my studies  65  65  74  -9%
 11. I have been able to contact staff when I needed to  79  84  83  -1%
 12. Good advice was available when I needed to make study choices  65  68  72  -4%
 Organisation and Management  78  79  76  +3%
 13. The timetable works efficiently as far as my activities are concerned  79  79  79  0%
 14. Any changes in the course or teaching have been communicated effectively  76  77  74  +3%
 15. The course is well organised and is running smoothly  78  81  73  +8%
 Learning Resources  90  90  81  +9%
 16. The library resources and services are good enough for my needs  92  93  81  +12%
 17. I have been able to access general IT resources when I needed to  91  91  84  +7%
 18. I have been able to access specialised equipment, facilities or rooms when I needed to  85  85  77  +8%
 Personal Development  81  80  80  0%
 19. The course has helped me present myself with confidence  78  77  79  -2%
 20. My communication skills have improved  71  79  83  -4%
 21. As a result of the course, I feel confident in tackling unfamiliar problems  84  82  79  +3%
 Overall Satisfaction  85  85  83  +2%
 22. Overall, I am satisfied with the quality of the course  85  85  83  +2%
Table 1: NSS 2011 Percentage Satisfaction by Question for the College (2010 and 2011), the UK Sector Average (2011) and the difference in percentage satisfaction between Imperial and the Sector Average (2011).
Table 1: NSS 2011 Percentage Satisfaction by Question for the College (2010 and 2011), the UK Sector Average (2011) and the difference in percentage satisfaction between Imperial and the Sector Average (2011).