In 2010, Imperial had 1021 students respond to the survey, a response rate of 58%. This compares to Imperial's response rate of 51% in 2009.
Graph 1 (below) shows the percentage of students answering "mostly agree" or "definitely agree" to the questions in each of the categories. Imperial's results are compared to the Sector Average. These results have been aggregated up to question category level.
Graph 2 (below) shows, for each College subject, the percentage of students answering "mostly agree" or "definitely agree" to NSS Q22, "Overall I am satisfied with the quality of my course." Imperial's results are compared to the Russell Group and Sector averages. Imperial has a higher level of satisfaction than both Russell Group and Sector averages in six subjects, and a lower level than both in six subjects. The College has a higher level than the Sector but lower than the Russell Group average in two subjects.
Table 1 (below) shows the percentage of students for the College in 2009 and in 2010 answering "mostly agree" or "definitely agree" to each of the 22 NSS questions, compared to the Sector Average. The College has a higher percentage satisfaction in 2010 than in 2009 for 11 of the 22 NSS questions, and the same percentage satisfaction in 2010 as in 2009 for two of the 22 NSS questions. The College has a lower percentage satisfaction in 2010 than in 2009 for nine of the 22 NSS questions. In 2010, the College has a higher percentage satisfaction than the sector average for nine of the 22 questions, and the same percentage satisfaction than the sector for two of the 22 NSS questions. The College has a lower percentage satisfaction than the sector average for 11 of the 22 NSS questions.
|NSS question||Imperial 2009 % Satisfied||Imperial 2010% Satisfied||Sector 2010 % Satisfied||Difference Imperial vs. Sector 2010|
|1. Staff are good at explaining things||85||86||87||-1%|
|2. Staff have made the subject interesting||75||78||80||-2%|
|3. Staff are enthusiastic about what they are teaching||80||83||84||-1%|
|4. The course is intellectually stimulating||87||88||83||+5%|
|Assessment and Feedback||52||52||66||-14%|
|5. The criteria used in marking have been clear in advance||58||62||72||-10%|
|6. Assessment arrangements and marking have been fair||72||71||74||-3%|
|7. Feedback on my work has been prompt||45||43||61||-18%|
|8. I have received detailed comments on my work||42||39||65||-26%|
|9. Feedback on my work has helped me clarify things I did not understand||46||43||60||-17%|
|10. I have received sufficient advice and support with my studies||63||65||74||-9%|
|11. I have been able to contact staff when I needed to||81||79||82||-3%|
|12. Good advice was available when I needed to make study choices||66||65||70||-5%|
|Organisation and Management||77||78||73||+5%|
|13. The timetable works efficiently as far as my activities are concerned||77||79||78||+1%|
|14. Any changes in the course or teaching have been communicated effectively||76||76||72||+4%|
|15. The course is well organised and is running smoothly||79||78||71||+7%|
|16. The library resources and services are good enough for my needs||94||92||80||+12%|
|17. I have been able to access general IT resources when I needed to||92||91||83||+8%|
|18. I have been able to access specialised equipment, facilities or rooms when I needed to||83||85||75||+10%|
|19. The course has helped me present myself with confidence||75||77||78||-1%|
|20. My communication skills have improved||80||79||81||+2%|
|21. As a result of the course, I feel confident in tackling unfamiliar problems||81||82||78||+4%|
|22. Overall, I am satisfied with the quality of the course||85||85||82||+3%|
|Table 1: NSS 2010 Percentage Satisfaction by Question for the College (2009 and 2010), the UK Sector Average (2010) and the difference in percentage satisfaction between Imperial and the Sector Average (2010).|