BCM Glossary of Terms




A process or set of processes undertaken by an organization (or on its behalf) that produces or supports one or more products or services.

Activity Impact Analysis (AIA)

The process of analysing activity functions and the effect that a disruption might have upon them to identify critical activities and appropriate actions to mitigation disruption and aid recovery.

Battle Box

A container - often literally a box or brief case - in which data and information is stored so as to be immediately available post incident.

Business Continuity (BC)

The strategic and tactical capability of the organization to plan for and respond to incidents and disruptions in order to continue normal operations/activities at an acceptable level.

Business Continuity Management (BCM)

A holistic management process that identifies potential threats to an organization and the impacts to normal operations/activities that those threats—if realised—might cause, and which provides a framework for building organisational resilience with the capability for an effective response that safeguards the interests of its key stakeholders, reputation, brand, and value-creating activities.

Call Out List

A list of contact details for people identified to assist with response to an incident 

Crisis Management Group (CMG)

A Group of individuals responsible for developing and implementing a comprehensive response to a disruptive incident. The team consists of a core group of decision-makers and may be supported by other people appropriate to the incident

Critical Activities

Vital functions without which an organization or group will either not survive or will lose the capability to effectively achieve its critical objectives.

Recovery Point Objective (RPO)

The point to which activity needs to be recovered (e.g the point of loss or the point of last backup).   It is a point in time at which data or capacity of a process is in a known, valid state and can safely be restored from.

Recovery Time Objective (RTO)

The target time for resuming the activity that has been disrupted to an acceptable level following its disruption.  This may be expressed as a phased return over a period.


The ability of an organisation to resist being adversely affected by an incident.

Senior Emergency Response Group (SERG)

 A group normally led by the Provost or President to ensure the wider interests of the College are protected during a disruptive event.  This includes management of College interaction with the media and protection of the College’s reputation.


Individual or group having an interest in the performance or success of an organization e.g., customers, partners, staff, students, the local community, first responders, government, and regulators.

Table Top Exercise

Technique for rehearsing emergency teams in which participants review and discuss the actions they would take according to their plans, but do not perform any of these actions; can be conducted with a single team, or multiple teams, typically under the guidance of exercise facilitators.