One of the methods employed by the Operational Excellence team is the Rapid Improvement Event (RIE).  Rapid Improvement Events aim to identify and remove inefficiencies from processes.  They generally span 6 to 12 weeks and involve the key process participants (including frontline staff and subject matter experts) working together on a specific, clearly defined and relatively narrowly focused issue.

A number of Rapid Improvement Events are currently underway at Imperial College, including those listed below:


Content Blocks


CDM & Environmental Waste Compliance

Construction (Design and Management) (CDM) 2015 regulations cover the management of health, safety and welfare when carrying out construction projects.

Compliance with CDM and Environmental Waste regulations is not fully standardised across Estates Facilities and the aim of this project is to raise awareness of CDM regulations and to provide a clear framework to allow Estates Facilities staff to fulfil their obligations.

Once completed, the project will:
  • Ensure a standard process for CDM compliance from conception through to archiving
  • Define and design templates, including construction phase plans, etc.
  • Establish a CDM checklist for building works
  • Provide standard statements agreed with legal advisors
  • Develop a training programme to ensure that all relevant staff are aware of their responsibilities in relation to CDM compliance




A Rapid Improvement Event to review the College's processes for responding to high priority issues such as a power outage affecting an entire building or campus, or loss of Ventilation/Power/Steam/Compressed Air to key areas.
Work so Far
The Escalations project brought together representatives from Security, Building Management, Maintenance, the Customer Service Centre and the Operational Excellence Team to analyse current procedures for dealing with emergency situations on campus and map the desired 'to be' process.
Current & Upcoming Activity
The project team made a number of recommendations, which will be implemented during autumn 2016, including:
  • Develop a single master contacts list for the escalation process, organised by building, faculty and role
  • Establish ownership, management and update schedule for master contacts list
  • Finalise escalation process maps and embed in existing relevant documents
  • Develop Code of Practice for Security Control to use in the event of needing to fast track emergencies